Control Order Management Solutions

Control Order Management Solutions

Customer Order Management helps you improve customer service and increase customer purchases. Service representatives can access real-time, company-wide inventory availability, and the system automatically references a customer's unique processing options while product promotions and other suggested up-selling prompts help the customer service representative expand the order size. Customer Order Management accommodates various order types, multiple inventory sourcing options, and unlimited customer pricing options.

Control Features

Control includes the following features:

• Order Management
  • Agile order entry, review, and maintenance options, with real-time order status information
  • Order templates and up-sell tools and an easy follow-up process for turning quotes into orders
  • Provision for kits, value-adds, and light assembly or work orders
  • Credit checking, backorder processing options
  • Real-time customer-specific pricing and discounts
  • Promotional pricing andfuture pricing with automatic effective-date trigger
• Forecasting and Purchasing
  • Centralized or decentralized purchasing
  • Purchase order routing for authorization or release
  • Blanket orders release inventory as needed
  • Full forecasting with suggested order quantities based on demand, sales history and seasonality
  • Vendor performance information and expediting tools and support
• Returns Management
  • Automatic cross-reference to original sales order
  • Return authorization controlled by multiple security levels and reason codes
  • Automatic credit to the customer's account upon receipt of the returned items
• Accounts Receivable
  • User-defined auto cash application rules
  • Bank deposit slip generation
  • User-defined aging buckets and extensive inquiry options
  • On-line statistical information like DSO calculation
• Accounts Payable
  • Three-way matching, non-matching, and quick expense entry options
  • Advanced payment, split or scheduled and recurring payments
  • Multiple on-line voucher inquiries
• General Ledger
  • 35 character account ID with three segments: Account number, Subaccount number, User defined segmentation
  • Multiple categories like assets, equity, expense, liability, and revenue
  • Budgets
  • Journal entries
  • Month- and year-end closings

R-Order Web Based Order Management

R-Order is a fully web based order management system that can be used as a customer accessible portal in conjunction with Control, or as a simpler, stand-alone system. R-Order provides the following functions:

Web Purchasing

Provide suppliers access to inventory information related to their products and even allow suppliers to create suggested purchase orders that are submitted for approval. Internal users can access a number of forecasting tools to manage the reorder process and to review, modify and approve purchase orders.

Web Customer Order Entry

Customers prefer to submit orders via EDI or to access your system and enter the orders themselves, avoiding the use of the fax machine or telephone to place orders. R-Order provides an easy to use process for your customers to access and create their own orders, submitting those orders for internal approval. The order management function handles special orders of non-stocked items, scheduled order release dates, customer-specific discounts, special pricing for specific items and much more. R-Order fully supports EDI data exchanges as well.

Consignment or Bailment Processes

R-Order has a set of processes for tracking Vendor owed inventory, consignment inventory or bailment inventory. The process records the default owner of the inventory and posts credits to an accounts payable ledger as inventory is sold to customers or adjusted out of inventory. Products that are returned from customers or adjusted into inventory can be defined as non-vendor owned and sold again with no credit to the Vendor account.

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